Refund Policy
Last updated: October 2026
Scope of this policy
This policy covers CoreFlex platform subscription fees — what a Store Owner pays CoreFlex for access to the platform. It does not cover purchases made by a customer on an individual store's storefront; refunds for those products are handled by that store directly, under its own return/refund terms.
Subscription refunds
If you believe you were charged in error, or you cancel within 14 days of your first subscription payment and have not substantially used the platform, contact us and we will review the request. Approved refunds are returned to the original payment method.
Cancellations
You can cancel your subscription at any time from your billing dashboard. Cancelling stops future billing; it does not retroactively refund the current billing period unless it qualifies under the section above.
How to request a refund
Email support@africanom.com with your account email and the reason for the request. We aim to respond within 3 business days.